Editor's review
Profitability in contemporary businesses largely depends upon the kind of services and help support they are offering to the end users. However, live chat has emerged as one of the most preferred ways to help customers clearing their queries. Live Chat, these days, is gaining grounds as people like discussing their problems with experts and get the solutions instantly, in real-time. Another factor is that it works as a personalized approach to assist customers to get their problems resolved then and there. But, to make such service available to the users, developers require going through lot many hassles. The task can largely be simplified with the help of Free Live Help Software 3.0.1.5. It’s a chat utility coupled with instant messenger interface that aids website owners in offering live help and customer service, conveniently. It helps the website visitors in accessing the company representatives with their product or service related queries.
Free Live Help Software 3.0.1.5 provides effective support by business owners to add live chat feature with their websites, so that visitors can get their problems solved immediately with the help of technical support executives. It lets the support executives stay online, and get to know when a visitor approaches them with his/her problem. While communicating to the visitor, the executives can communicate through instant messages and also get to know visitor details such as name, current page, IP address, arrival time, OS type, web browser, screen resolution, etc. The utility supports storing chat session, check history, list of waiting and accepted visitors, block unwanted IP address, full customization, receive offline messages, chat transfer, chat request notification, and even more. It even allows multi-operator chat to provide helpdesk support for several visitors simultaneously. The program further enables developing chat events, collaborative work, online support, and also supports different interactive applications.
In addition to mentioned features, Free Live Help Software 3.0.1.5 also lets you alter security and other program settings. It’s a competent tool with comprehensive feature-set that aid effective functioning to derive great output, thus making it worthy of 4 rating points.
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